This does not apply to Club Zing products. For more information on Club Zing products please visit Support and refer to the Club Zing Subscription Agreement. A summary of terms can be found here. Full terms are available when logging in or registering with Club Zing.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or Startrack Express within 3-5 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us.
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Zing International will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit their website at eway.com.au